Brand: Grindset Labs 

Website: www.grindsetlabs.com

Grindset Labs (“we,” “our,” or “the Site”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from our website.

By using this Site, you consent to the transfer, processing, and storage of your information in the United States in accordance with this Policy.

If you have questions, need more information about our practices, or wish to file a complaint, contact us at:

📧 support@grindsetlabs.com

Device Information

• Purpose: To display the Site properly and perform analytics to improve performance.
• Collected Automatically: via cookies, log files, web beacons, tags, and pixels.
• Examples: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.
• Shared With: Our ecommerce processor, Shopify.

Order Information

• Purpose: To fulfill purchases, process payments, ship orders, prevent fraud, and communicate with customers.
• Collected From: You directly.
• Examples: Name, billing/shipping address, payment info, phone, and email.
• Shared With: Shopify and relevant shipping/payment processors.

Customer Support

• Purpose: To provide service and resolve issues.
• Collected From: You directly via email, chat, or phone.

We use your information to:

• Process and ship orders.
• Provide customer service.
• Send updates, offers, and marketing (with your consent).
• Improve our website and user experience.
• Comply with legal and regulatory obligations.

We may share your information with:

• Shopify (to operate our online store).
• Third-party service providers (shipping, analytics, marketing, payments) under strict confidentiality agreements.
• Affiliates and subsidiaries within Torch Enterprise for operational or marketing purposes.
• Authorities or courts when required by law, to prevent fraud, or to protect our rights.

We do not sell or rent personal information to unrelated third parties for marketing purposes.

We use cookies to ensure secure access, improve navigation, and personalize your experience.

Third-party tools like Google Analytics and Shopify Audiences help us analyze usage and display relevant ads.

You can opt out of targeted ads:

• Google Ads
• Facebook
• Bing
  Or through the Digital Advertising Alliance Opt-Out.

If you opt in to receive SMS notifications or cart reminders, we use cookies and messaging tools to manage those communications.

We do not share your SMS opt-in data with any third party except for service providers that help deliver messages on our behalf.

We retain your personal information for as long as necessary to fulfill your order or comply with legal obligations.

You may request deletion of your data at any time.

If you reside in the European Economic Area (EEA), we process your data under the following lawful bases:

• Your consent.
• Fulfillment of a contract.
• Compliance with legal obligations.
• Legitimate interests that do not override your rights.

You have the right to access, correct, or erase your data, and to object to automated decision-making or profiling.

We use strict technical and organizational measures to protect your personal data, and access is limited to authorized personnel or partners bound by confidentiality agreements.

We may update this Privacy Policy periodically. Updates will be posted on this page, and your continued use of the Site constitutes acceptance of the revised version.

You may at any time:

• Unsubscribe from marketing emails.
• Opt out of targeted advertising.
• Request a copy, correction, or deletion of your data.

To exercise these rights, contact support@grindsetlabs.com.